🔒Privacy Policy
Effective Date: May 1, 2026
This privacy policy sets out how The Flower Warehouse collects, uses, stores and protects your personal data. By accessing and using our website and purchasing products, you agree to abide by all terms stated below.
Information We Collect✨
We gather two main categories of user information during your visit and consumption.
Personal identifiable data: full name, contact phone number, email address, delivery address, payment related details and order records
Non-personal data: browsing records, device model, IP address, access time, page viewing preference and interactive behavior data
Personal Information Sources✨
Personal information is obtained legally from multiple reliable channels.
Data actively submitted by you when registering accounts, placing orders and contacting customer service
Information automatically recorded by system during website browsing and page operation
Valid data shared by authorized cooperative service providers within legal scope
Use of Your Information✨
Your personal data will be applied for legitimate and targeted purposes only.
Process orders, arrange goods packaging, delivery and after-sales follow-up services
Reply consultation messages, handle complaints and solve shopping related problems
Optimize website function, adjust product display and improve overall shopping experience
Send service notifications, order updates and legitimate promotional information with your consent
Comply with legal supervision requirements and complete internal business statistics
How We Disclose Personal Information✨
We will not sell or rent your private information arbitrarily. Data disclosure happens only in qualified situations.
Share necessary information with logistics, payment and technical service partners to finish transaction procedures
Disclose data as required by local laws, court rulings and official regulatory demands
Transfer user information in business merger, acquisition or asset reorganization with proper protection measures
Data Security & Retention✨
We adopt comprehensive protection means to safeguard your data safety. Advanced encryption technology is equipped on website server and payment channel to prevent data leakage, tampering and illegal access.
Personal data will be preserved only for necessary period. We keep relevant records to fulfill business obligation and legal requirement. Unneeded information will be safely erased regularly when no longer in use.
Third-Party Links✨
Our website may contain links leading to external platforms. We have no control over the operation rules and privacy management of third-party websites. You shall check their respective privacy policies when jumping pages, and we take no responsibility for risks arising from external site access.
Your Rights✨
You hold complete legitimate rights over your personal information.
Access, view and apply to correct inaccurate personal data
Request deletion of your personal information under compliant conditions
Withdraw consent of information usage at any time
Raise inquiries and objections about data processing behaviors
Children's Privacy✨
Our products and services are oriented to adult users. We do not intentionally collect personal information from children under 16 years old. If we accidentally obtain minor related data, we will eliminate the information promptly once noticed. Parents can contact us timely for data processing demands.
Cookies✨
Cookies are small text files stored on your device. We utilize cookies to remember your browsing habit, retain login status and accelerate page loading speed. You can adjust browser settings to refuse or clear cookies. Disabling cookies may cause partial website functions unable to work normally.
Policy Amendments✨
We reserve the right to update this privacy policy according to business adjustment and legal revision. Revised terms will be published on official webpage. Continued use of our website after updates means your acceptance of new privacy regulations.
Contact Us✨
🏢Store Name: The Flower Warehouse
📍Address: 517A Cambridge Heath Rd, Cambridge Heath, London E2 9BU, United Kingdom
📞Phone: +44 2077294444
✉️Email: info@theflowerwarehouses.com
⏰Business Hours (GMT):
Monday – Sunday:10:00 AM – 6:00 PM
💬 Response Time: We will respond to all emails and messages within 24 hours.